Reduction in Support Call Length, Additional Staff Now a Reality
WOBURN, MA, December 19, 2005 - 3am Labs announced today that Orange County, CA-based computer support and administration company, Adkins Technologies, has chosen LogMeIn IT Reach - the company's award-winning remote systems management tool - to reduce the length of support calls and significantly increase sales.
LogMeIn IT Reach is the only remote management package that provides corporate IT managers with easy access to remote and mobile computers that are traditionally difficult to reach. It combines secure remote control and rapid remote deployment with a powerful diagnostic toolset including performance monitoring, task scheduling, and alerts that enable IT administrators to easily connect to, manage and maintain remote systems.
"Our customers see remote administration through LogMeIn IT Reach as a service and convenience that they are willing to pay for. We set them up with sub-account access so they can view the computers assigned to them - and we can too," said Eric Adkins, President of Adkins Technologies. "Remote printing is the best feature by far especially for our customers with traveling sales teams."
"Since starting with LogMeIn IT Reach this year, each support call was reduced by 10 minutes or more. No longer do I have to talk a customer through a solution - I can just do it. I was also able to outsource more support work, expanding my team, because I could easily assign limited access to our remote servers."
"The real value of LogMeIn IT Reach is that it provides seamless access to systems that are oftentimes hard to reach - particularly for outsourced IT companies that may not have control over the firewall," said Michael Simon, CEO of 3am Labs. "Because of its minimal cost to the administrator and maximum benefit to the customer, Adkins Technologies is now one of thousands of companies seeing a positive impact from IT Reach."
LogMeIn IT Reach - www.LogMeInITReach.com
LogMeIn IT Reach enables systems administrators to gain easy access to remote and mobile computers that are traditionally difficult to reach. It combines secure remote control and rapid remote deployment with a powerful diagnostic toolset including performance monitoring, task scheduling, and alerts that enable IT administrators to easily connect to, manage and maintain remote systems.
Through easy-to-use wizards, IT staff can set IT Reach to constantly monitor groups of remote computers, and be alerted to events before they impact the user - or the business. It can be deployed remotely to thousands of systems in just minutes, and allows computers to be administered while unattended - or in the background while in use. By automatically identifying systems when they come online, IT Reach eliminates traditional connectivity challenges such as corporate firewalls or dynamic IPs.
About 3am Labs - www.3amlabs.com
3am Labs develops and markets LogMeIn, the world's most popular remote access service with more than one million registered users. The LogMeIn family includes LogMeIn, LogMeIn Pro, LogMeIn Rescue, LogMeIn IT Reach and LogMeIn Scout. These, along with the company's RemotelyAnywhere product, provide secure, remote access support and administration to mobile professionals, helpdesk and system administrators. 3am Labs is based in Woburn, Mass., with development facilities in Budapest, Hungary.